Order & Returns Policy
PAYMENT
All prices on our website are inclusive of VAT and exclusive of packing and delivery charges which will be payable as indicated at the time of placing your order. You will be told the total price of all the products you are purchasing, including packing and delivery charges, before your order is confirmed.
Online payment is provided in a secure environment.
Payment will be taken at time of order confirmation. All products remain the property of The Hot Tubs Works until full payment has been received and the funds have been cleared.
Please ensure your billing address and telephone number are as registered with your Credit Card company as incorrect information provided may cause a delay in processing your order. The Hot Tubs Works will not be held liable for delay or non-delivery if the issuer of your credit card refuses to authorise payment.
DESCRIPTION OF PRODUCTS
All details, descriptions and prices of products appearing on the The Hot Tubs Works website are correct at the time of upload. Although we aim to keep the website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
CANCELLATIONS
Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made by email to info@thehottubworks.co.uk.
RETURNS POLICY
We are happy to offer refunds or exchanges on purchases made via our website under the below conditions:
1) FAULTY ITEMS
We take great pride in how good our products are, in the very unlikely event that there is a fault with your Hot Tub we will arrange for a engineer to do a site visit and inspect, if it cant be fixed, we will be more than happy to issue you a refund.
2) NON-FAULTY ITEMS
If for any reason you decide not to keep an item, you can return it within 14 days of receipt to the address indicated on your despatch slip. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. We recommend you return goods by registered post for smaller items and retain proof of postage as we cannot be held responsible for goods lost in transit while being returned to us.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item.
3) SALE ITEMS
Unfortunately we can not accept returns or exchanges on sale items unless the product is faulty or damaged. We will endeavour to offer a replacement item where available if the product is faulty.